CCFiber SmartIQ App Maintenance Notification

 

 

The Cumberland Connect team has quarterly maintenance scheduled for the CCFiber SmartIQ app -- Proactive maintenance to our CCFiber SmartIQ app supports our team's efforts to provide the best experience possible. Maintenance like this supports ongoing improvements to our app's functionality, making it more robust and reliable for you

Please take note that on the dates below, maintenance will be conducted on the CCFiber SmartIQ app. During this time, some CCFiber SmartIQ app features may not be available, but your Internet service will continue to work as normal.

Our team will be performing app maintenance on the following dates:

Date: Tuesday, May 10th

Time: 9:30 PM May 10th to 5:30 AM May 11th

Duration: 8 Hours

The CCFiber SmartIQ App will be offline and some features will be unavailable during this time and should be restored after the maintenance window. Features like parental controls and Protect IQ will continue working with your existing settings, but cannot be updated or changed during the maintenance window.

This maintenance only affects the CCFiber SmartIQ app and will have no effect on your Internet service -- Your Internet service will continue to work as normal during this maintenance.

Services Impacted: CCFiber SmartIQ app

Impact: CCFiber SmartIQ app features may be unavailable or not function during the maintenance window -- All features should be restored after the maintenance is completed.

Questions? For more information, please contact our Technical Support Team by emailing support@cumberlandconnect.org or by calling (800) 987-2362 & select Option 2.

We understand there is no ideal time to perform maintenance and we thank you for your understanding and support. Our team appreciates your patience during this brief interruption, and we apologize for any inconvenience this may cause.

We promise to continue working to deliver the best Wi-Fi service possible!

- Your Cumberland Connect Team 

If you experience any issues with your CCFiber SmartIQ app or CCFiber services outside of the above maintenance windows, please don't hesitate to reach out to our Technical Support Team, we're here to help! Our Technical Support Team is available 24/7 and can be reached by calling (800) 987-2362 & selecting Option 2.

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