CCFiber SmartIQ App Alert - 02.11.2022

The Cumberland Connect team has identified an issue with our CCFiber SmartIQ app when pausing/turning off Internet access for a device.

Please refrain from disabling Internet access for your devices at this time.

If you have disabled a device in your home and need help restoring access, please contact our Technical Support Team by calling (800) 987-2362 & selecting Option 2.

We apologize for any inconvenience this may cause. A future CCFiber SmartIQ app update is in progress, which is expected to resolve this issue. Our team will send another push notification to update you when this issue has been resolved. Thank you so much for your patience. We appreciate you.

- Your Cumberland Connect Team

Please don't hesitate to reach out to our Technical Support Team if you experience any issues with your CCFiber services -- we are here to help! Our Technical Support Team is available 24/7 & can be reached by calling (800) 987-2362 & selecting Option 2.