Welcome to Cumberland Connect!
We hope you're ready to experience fiber-fast Internet service! Below, you will find several helpful resources to help you get started with CCFiber. Click the buttons below to view our New Member Packet, Pricing & Packages Guide, Channel Lineup, SmartIQ & Peace of Mind features, and Terms & Conditions.
Download the CCFiber SmartIQ App
Now that you will have access to CCFiber Internet in your home or business, we want you to have access to the tools you need to get the most out of your new fiber connection!
The CCFiber SmartIQ app is a simple, intuitive, and easy-to-use app that provides access to some really great features, giving you more control over your network. Download the CCFiber SmartIQ app and take your CCFiber experience to the next level with features, including:
• Managing devices connected to your network
• Setting Up Parental Controls
• Create a Guest WiFi Network
• Run speed tests on your devices
... And more!
Peace of Mind Package
Our members deserve the very best, and that means having the peace of mind that their network is safe, secure, and optimized for their needs. The Peace of Mind package adds the benefits of ExperienceIQ and ProtectIQ to the standard CCFiber SmartIQ app features for ultimate peace of mind.
When you enroll in the Peace of Mind Package, you'll enjoy extended control and functionality over your network with the new features added by ExperienceIQ and ProtectIQ, including:
• Enhanced time limits and parental controls
• Content and app restrictions
• In-depth network usage data
• Network traffic & device prioritization
• Whole-home network security
... And more!
You'll receive all of these great benefits and more by enrolling in the Peace of Mind package for $10 per month. Learn more about Peace of Mind by clicking below.
Win-Win Referral Program
Don't leave money on the table — take advantage of our FREE referral program! For each person you refer to Cumberland Connect who uses your referral code to sign up, you will earn a one-time $10 credit on your next CCFiber bill after your friend's installation is complete — and your friend will get a $10 credit on their first bill, too!
And the best part — we don't cap the amount of bill credit you can earn and there's no limit on the number of referrals you can give. So if you refer enough people each month, you can get free Internet. You read that right — FREE Internet!
There is no cost to enroll or participate, and the referral program is open to residential and business subscribers – so refer your friends, family, neighbors, dentist, hairdresser, dog groomer, mailman, that guy you see all the time at that thing... Everyone! You're going to be so popular.
Learn more about our referral program by clicking below.
Thank you for choosing Cumberland Connect!
We hope you enjoy your CCFiber services! We're here for you — any day, any time. Below, you can find some additional resources, such as information about our 24/7 Technical Support, our Help Center, and our FAQ.
24/7/365 Technical Support
We want you to have access to support anytime you need it. You can reach our Technical Support Team anytime, online or over the phone.
Call (800) 987-2362 and select option 2 anytime, 24/7 to reach our Tech Support Team, or Live Chat on our website (click below and look for the red Live Chat banner on the right). Live Chat is available Monday-Friday, 7:00am-11:00pm
Help Center
Access a library of resources and support for all of your fiber needs. Our Help Center contains several guides, how-to's, and videos about our Internet, Phone, and Video services that will help you find a solution.
Click below to visit our Help Center library and find resources that will help you get the most out of your CCFiber services.
Help Center
We want you to have all of the answers. Take a look at our FAQ to find answers to questions about our construction, services, billing, technical support and more.
If you can't find the answer you're looking for, feel free to email our team directly at info@cumberlandconnect.org and we would be happy to assist you!