Hooray! Your installation appointment is just around the corner!
We know you've been waiting & we can't wait to get you connected. To ensure you have an awesome experience with your Cumberland Connect services from Day 1, our team put together these helpful tips.
#1 –Be sure to take advantage of our FREE Referral Program
Step 1: Get your referral code. You can obtain your unique referral code by calling Customer Service at (800) 987-2362 (M-F, 7:30am-4:30pm).
Step 2: Share your code. Share your code with everyone through email, text, on social media, shout it from the rooftops, or rent a plane and write it in the sky – any way you like! You can also stop by your local CEMC/Cumberland Connect office to grab a stack of referral cards. Simply write your name and referral code on your cards and hand them out!
» Be sure to remind your friends to provide your referral code at the time they sign up for CCFiber. They can give your code to our Customer Service Representative who is setting up their order OR they can enter it on the "Additional Questions" screen when they sign up online through SmartHub. It's that easy!
Step 3: Earn CCFiber bill credits. For each person who signs up for Cumberland Connect using your referral code, you will receive a one-time $10 credit on your next CCFiber bill after your friend's installation is completed – and your friend will receive a $10 credit on their first CCFiber bill, too.
Step 4: Repeat. Repeat. Repeat. It's a Win-Win!
#2 – If you haven't already, download the CCFiber SmartIQ App
The CCFiber SmartIQ app is a simple, intuitive, and easy-to-use app that provides access to some really great features, giving you more control over your network. Download the CCFiber SmartIQ app and take your CCFiber experience to the next level with features, including:
• Managing devices connected to your network
• Setting Up Parental Controls
• Create a Guest WiFi Network
• Run speed tests on your devices
... And more!
#3 Read about our Peace of Mind Package
When you enroll in the Peace of Mind Package, you'll enjoy extended control and functionality over your network with the new features added by ExperienceIQ and ProtectIQ, including:
• Enhanced time limits and parental controls
• Content and app restrictions
• In-depth network usage data
• Network traffic & device prioritization
• Whole-home network security
... And more!
Our members deserve the very best, and that means having the peace of mind that their network is safe, secure, and optimized for their needs. The Peace of Mind package adds the benefits of ExperienceIQ and ProtectIQ to the standard CCFiber SmartIQ app features for ultimate peace of mind.
You'll receive all of these great benefits and more by enrolling in the Peace of Mind package for $10 per month. Learn more about Peace of Mind by clicking below.
#4 – If you haven't already, download the SmartHub App
If you don't have it already, the SmartHub app is another great tool available to our members. SmartHub provides you with account management access wherever you are. Now you don't have to call or head into your local office for account services. With SmartHub, you can do it all right from your computer or mobile device! SmartHub's features include the following:
• View your account usage and billing for both Electric and Fiber services
• Make payments and modify payment methods
• Report service issues or outages for both Electric and Fiber services
• Receive news and bulletins from CEMC, Cumberland Connect ...and much more!
#5 – Know who to call and where to go if you need support
Our Technical Support team is here to ensure you have the best experience possible. If your Cumberland Connect service is ever less than exceptional, please don't hesitate to contact our team so we can make it right!
Here are the ways you can reach our Technical Support Team:
- • Call (800) 987-2362 and select option 2 to reach our team anytime, 24/7/365
- • Live Chat with our Technical Support team by clicking the red "Chat with Us" banner on our website. (Available M-F, 7:00am-11:00pm)
Our team is committed to providing the best subscriber support possible! Below are some additional resources, including information about our in-person workshops, online Help Center, and FAQs.
In-Person Workshops
We want our subscribers to get the most out of their fiber services. That's why we host live workshops to provide one-on-one guidance on topics like streaming, digital literacy, and more. Click below to view our workshops schedule.
Help Center
Access a library of resources and support for all of your fiber needs. Our Help Center contains several guides, how-to's, and videos about our Internet, Phone, and Streaming services that will help you find a solution.
FAQ
We want you to have all of the answers. Take a look at our FAQ to find answers to questions about our construction, services, billing, technical support and more.