You've signed up for Cumberland Connect,

Now What?

We're so grateful for this opportunity to serve you!

Thank you for choosing Cumberland Connect! Our team wants to make sure that your CCFiber experience is awesome, so we're committed to providing you with incredible service and support. Nothing less with for our members...Period. 

We're here for you with the support you need for all things CCFiber. Services, equipment, questions about your remote, you name it - We're here. 

 

Our Technical Support Team is just a phone call away - 24 hours a day. 7 days a week. 365 days a year.

 

Call Technical Support

Whether you're heading to a warmer climate or need to pause your business' services during off season, Our Seasonal Hold Program is a convenient option that allows you to put your CCFiber services on hold and easily reactivate when you return. 

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Save Money

Put your Internet, Phone & Streaming services on hold for a low monthly fee, without cancelling services, and save money while you're away. 

Simple & Convenient

Hold on to your equipment and schedule your reconnect when its convenient for you. Eliminates the hassle of disconnecting and re-connecting services at your home or seasonal business

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Flexible Options

Press pause on your CCFiber services and choose the right amount of hold time to fit your needs. Up to two seasonal holds available per calendar year. 

Seamless Process

Keep your phone number and existing static IP address, so you can pick up where you left off when you're ready to reactivate your services. 

Whether you're going just down the road or across the globe, we'll be here for you when you return.

Who might benefit from our Seasonal Hold Program?

The Seasonal Hold Program is available to all existing Cumberland Connect residential and business subscribers whose accounts are in good standing

Seasonal businesses such as marinas, cabins, pools, etc
Long-term and short-term travelers
Military Deployment
Customers experiencing financial difficulties
Property-owners who own or rent out multiple properties
Retirees
Personal reasons like a hospital stay or simply wanting to take break from the digital world
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Ready to Enroll?

It's easy. Just call (800) 987-2362, chat with us online, or stop by your local CEMC office during business hours.
Monday-Friday 7:30am-4:30pm
Call Today

Frequently Asked Questions

What to know about Seasonal Hold

Enrollment Details

Billing/Rate/Charges

When you want to reactivate your service

Phone Service Details

Streaming Service Details

Restrictions apply?

Connecting you to your best life

Have more questions? Call (800) 987-2362 or Live Chat

Monday-Friday 7:30am-4:30pm

Click here to check Cumberland Connect fiber service availability.
Check Availability to register for updates & get notified via email when CCFiber is available in your area!
Members in eligible zones can sign up online > Log in to SmartHub > then click “My Services” to get started.
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