Get Ultimate Peace of Mind & Protect What Matters Most
Set the rules. We’ll enforce them.
Manage every device on your home Wi-Fi with ExperienceIQ.
ExperienceIQ is a service that protects children or grandchildren from harmful or inappropriate content, limits screen time on devices or applications, and displays online usage through enhanced parental controls. It also enables you to prioritize types of traffic or devices on your network.
Customize your connected devices with ExperienceIQ
How will ExperienceIQ benefit my family?
If it's connected, It's protected.
Secure all devices on your home Wi-Fi with ProtectIQ network security.
ProtectIQ is a watch guard for your home Wi-Fi – actively detecting and blocking malicious websites, viruses, advanced threats, and more at the network level – with no hardware or software to manage.
Protection Means Peace of Mind
ProtectIQ is an extra line of defense for your network that works together with traditional antivirus software. Traditional anti-virus protects only at the device level and doesn’t usually cover all your Internet connected devices like video cameras, Smart TVs, home automation systems, video doorbells, or any other “smart” devices in your home. Because ProtectIQ works at the network level in your home, it has complete visibility into all malicious traffic trying to make its way in, out, and across your network regardless of the device.
While ProtectIQ adds an extra layer of security to your Wi-Fi network, ProtectIQ is not a substitute for antivirus software, and our team recommends keeping anti-virus software as an add-on to ProtectIQ as it can help clean up any systems that are infected.
No-Charge Service Visits Provide Complete Peace of Mind
Members enrolled in our Peace of Mind Package will receive 6 free service visits per calendar year — a $480 value! With the Peace of Mind Package, you won't have to worry about the additional cost of a service visit in case of an unforeseen issue.
As always, we want to make sure that we are providing the best services to our subscribers, so prior to launching our Peace of Mind package, we had some of our employees test out these new features, and here is what they had to say:
Colt, Network Operations
I have been using the ExperienceIQ for a few months now. The first thing I did was put my 4-year-old daughter’s Kindle on it. I personally liked how easy it was to setup. While setting up parental controls can be daunting, this only took a minute or two.
Dylan, Technical Support
I’ve had this for a couple months now, and I have to say that I definitely feel it would be best for those who are relatively new to the Internet or have kids. ProtectIQ is a handy firewall to keep the viruses at bay if you don’t have a very good idea what’s safe and what’s not on the Internet yet. It tells you about potential threats it blocked via notifications, and otherwise just stays out of the way.
As for ExperienceIQ, it’s handy for content restriction for kids more than anything else. You can block individual websites, as well as block certain searches on common websites like Google and YouTube. All of these are done by blocking devices tied to a certain member of the household. If you already have all your kid’s devices grouped, it’s easy to switch over. You can choose the individual types of content to block, or use the default age groupings the app offers as well (Child, Pre-Teen, and Teen). You can even turn off Internet for all their devices at once automatically during certain hours, like for bedtime (or if they get on their phone a lot during mobile learning).
The best use case for ExperienceIQ for those who don’t have kids is Quality of Service options. If you have the 250 Mbps plan, it’s rare (and on 1000 even rarer), but occasionally if you have too much going on at once (like multiple streaming videos) it can be hard to connect other devices for things like working from home. The QoS options available can make it so that during these times, the router always prioritizes the things you need to have bandwidth for the most. You can prioritize by device and by content type.
Michael, Technical Support
I have nothing negative to say about the app or the features. Honestly, it’s one of the best apps I have used to access a router.
More than enough features for the average user. I love how quickly it notifies you when a new device connects to the router, and how easy it is to name that device as well as other devices on the network so you know what everything is.
The children profiles work amazingly for time limits and restrictions. Every night at 8:45 I hear the kids complaining and it always makes me chuckle.
The layout is simple and straightforward. A++ in my book! No complaints whatsoever!