Text Message Alerts

Once subscribed to text alerts, you can text us when there is an electric outage affecting you. And if we discover an electric outage before you do, we will inform you via text (at 800.987.2362).

During an electric outage, we will send you status updates and estimated restoration times as they become available, or you can request them yourself. If you wish to no longer receive outage text alerts, you can unsubscribe at any time by texting the command QUIT.

You will also receive text notifications regarding general announcements, important installation reminders, service availability updates, and upcoming CEMC & Cumberland Connect events.

Get the information you need by texting the following commands to 800.987.2362:

Members are automatically opted in to receive text alerts from Cumberland Connect. If you would like to opt out, see below under "How do I opt out of text alerts?"

If you have opted out but would like to opt back in, simply text a command (OUT or HELP) to our phone number, (800) 987-2362.

The mobile phone we have on file will automatically be enrolled in our text service. As long as you text from the same phone, your service address is automatically detected by our system. If you attempt to text CEMC from a phone not associated with your account, your response will not be recognized. You must update your phone number with Cumberland Connect before using the texting service.

Again, you will only receive text alerts to the phone number we have on file for your account. To add or change the mobile phone we have for you, call us at 800-987-2362 or through your SmartHub® app.

To opt out of receiving text alerts from Cumberland Connect, you can reply QUIT to a message at any time. You will be prompted to choose one of these areas (QUIT electric, QUIT fiber, QUIT general or QUIT ALL).

CEMC will occasionally text you information regarding important co-op events or changes as well as any CCfiber information from Cumberland Connect that affects your area. Text communication will come from one of these three areas.

If you receive communication from us and wish to no longer receive these alerts, you can unsubscribe at any time by texting the command QUIT.