As a service provider, we want to be different for our members – in a good way.
Switch to Cumberland Connect & Experience the Difference
Our team is committed to delivering the fastest, most reliable Internet around, and the best customer service and support possible. We strive to provide the very best for our members, because that's what we believe you deserve. At Cumberland Connect, you will find honest, transparent pricing, service you can depend on, and people you can trust.
The Other Guys
Thousands have switched to Cumberland Connect & we are so grateful for this opportunity to serve our subscribers and their communities.
We would be grateful for the opportunity to serve you!
We're Actually Local
Cumberland Connect embodies the same principles and spirit that you have grown to know and trust from CEMC. Just like our members, we are located right here in Middle Tennessee, and we are deeply invested in the communities that we serve.
When you sign up for Cumberland Connect, you can feel secure knowing that our local customer service and technical support teams are here to support you. And the best part is – we’re right down the road!
No Data Caps or Throttled Speeds
When you switch to Cumberland Connect, you'll say goodbye to those data caps and throttled speeds that may be holding you back. While other Internet service providers will slow down your speeds or charge you overage fees, we want you to rest assured that while we have you connected, we will always keep you moving as fast as promised when you signed up.
We are committed to providing reliable, fiber-fast Internet the way it was meant to be experienced — with no limits.
Simple, Transparent Pricing
We are committed to providing reliable Internet services at affordable, transparent prices. With Cumberland Connect, you won't find a bunch of worrisome fine print and gimmicks, and you don't have to worry about hidden fees or teaser rates hiking up your bill – ever.
Our members deserve the best, and to us, that means less worry while you enjoy fast, reliable fiber-delivered Internet services.
No Residential Contracts
At Cumberland Connect, we don’t require contracts for residential fiber services, and you can cancel at any time. We want you to enjoy your services without worrying about being locked into a lengthy contract.
We work very hard to make your CCFiber experience the best it can possibly be. We want you to stay with us because you love your CCFiber service, not because you have to.
State-of-the-Art Equipment Included
Our members deserve the very best, so we include a state-of-the-art, Wi-Fi 6 ready GigaSpire router at no additional cost to our subscribers. Our router provides the foundation for an excellent, fiber-fast Internet experience, and is powerful enough to provide coverage for a 2,500 square foot home.
Whatever your needs might be – gaming, streaming, working, learning, and everything else – the GigaSpire router has you covered.
24/7 Technical Support
We want our members to have a stellar Internet experience – from installation and beyond. That's why we are proud to offer 24/7 Technical Support to our CCFiber subscribers. You can get support any time, any day, from your friends and neighbors at Cumberland Connect.
When it comes to your CCFiber services, we've always got your back! Our team is always here and happy to help.
Win-Win Referral Program
Get Rewarded. For each person you refer to Cumberland Connect who uses your referral code to sign up, you will earn a one-time $10 credit on your next CCFiber bill after your friend's installation is complete — and your friend will get a $10 credit on their first bill, too!
Unlimited Referrals. We don't cap the amount of bill credit you can earn and there's no limit on the number of referrals you can give. So if you refer enough people each month, you can get free Internet. You read that right — FREE Internet!
Peace of Mind Package
Our members deserve the very best, and that means having the peace of mind that their network is safe, secure, and optimized for their needs. The Peace of Mind package adds the benefits of ExperienceIQ and ProtectIQ to the standard CCFiber SmartIQ app features for ultimate peace of mind.
When you enroll in the Peace of Mind Package, you'll enjoy extended control and functionality over your network with the new features added by ExperienceIQ and ProtectIQ, including:
• Enhanced time limits and parental controls
• In-depth network usage data
• Six free service visits per calendar year included (a $480 value!)
• Whole-home network security
You'll receive all of these great benefits and more by enrolling in the Peace of Mind package for $10 per month. Click here to learn more.
Affordable Connectivity Program
You could save up to $30/month on your Internet bill through the Affordable Connectivity Program! The ACP provides qualifying households with a monthly credit to help pay for Internet service. If eligible, you may receive a credit of up to $30 per month toward your broadband services.
At Cumberland Connect, we are dedicated to helping households get access to fast, reliable Internet services. Click here to learn more about the ACP benefit and how you could qualify.
"Before your Internet service, I could not download any movies with my old provider. I would go over my allotment for the month and it would cost a fortune. With CCFiber, I can do whatever I want to and with a push of a button it is there. Getting your Internet service is the best thing that I ever did with Internet!"
—Ron, Dover, TN
"We love being able to have security and see everything while we aren't at home, as well as our business. That has truly been the game changer. We also love being able to use the computer in a timely fashion and steam movies and music. We feel like we're in this century now and we don't have to trade our out-of-city-limits life for technology. Thanks Cumberland Connect."
—Robert, Adams, TN
"I am a virtual teacher this year, and this service has had such a positive impact on my job because of having reliable Internet. I can also use Netflix for first time ever!!!"
—Barry, Cumberland City, TN
"Cumberland Connect has been just what this county needed. I am able to do everything I need to do with this high-speed Internet service. Before Cumberland Connect, streaming video was virtually impossible. Now, we can stream educational programs, documentaries, movies, and so much more! We couldn't be happier! Thanks Cumberland Connect!"
—Charles, Dover, TN
"Our previously Internet provider was less than subpar. The only means of contact was through email or to wait on hold for 30 minutes. Cumberland Connect is totally on the opposite side of the spectrum. Very courteous people who quickly answer the phone or in person. Actually knowledgeable and not trying to load you with excuses but instead quality professionalism!"
—Tiffany, Palmyra, TN
Connecting you to your best life
Have questions or ready to sign up?
Call (800) 987-2362 or visit any local CEMC office during business hours