45,000 Subscribers and Counting!
Cumberland Connect recently reached a major milestone, surpassing 45,000 subscribers across our service area! What started as a vision to bring reliable, high-speed internet to our communities has grown into something much bigger, thanks to the members we serve every day.
To celebrate, we surprised our 45,000th subscriber, Dana M., during her installation appointment at her home in Hendersonville with a $450 bill credit. But more importantly, her story reflects exactly why Cumberland Connect was built in the first place.
A Long Time Coming
Dana has been a CEMC member for more than 13 years, and she had been watching closely as fiber construction expanded across the region. She previously lived in a rural area outside of Springfield.
“I have been watching the maps for years, waiting for service to get to our house,” she shared. Like many in rural areas, reliable internet was never guaranteed. Before fiber, her household relied on cellular hotspots and a local fixed wireless provider just to stay connected.
But once Cumberland Connect became available in her area, that changed immediately. “Cumberland Connect was an absolute game changer the moment it was connected for us.”
Built for Real Life
Dana now works remotely as a senior paralegal, where speed and reliability are not optional. “Having fast, reliable fiber is absolutely paramount to my job. It allowed me to work with a level of speed I had never experienced before.”
And like most households, it doesn’t stop at work. “Because the service is so good, I’m using it for everything, including streaming.”
Dana’s experience highlights something we hear often from members. Fiber isn’t just faster internet. It changes how people live, work, and stay connected.
Local Service Matters
For Dana, the difference goes beyond speed. “I love that Cumberland Connect is local. Customer service is hands-down better than any of the big providers.”
That local connection is at the core of everything we do. As a subsidiary of Cumberland Electric Membership Corporation, our focus is not on short-term promotions or pricing gimmicks. It is on long-term service, transparency, and reliability for the members who own the cooperative.
A Bigger Impact
Stories like Dana’s are playing out across our entire service area. From remote work and online learning to streaming and everyday communication, fiber internet is helping close the gap between rural and urban connectivity.
“Fiber is a game changer for rural areas. There is no better source of internet service.”
45,000 and Counting
Reaching 45,000 subscribers is more than a number. It represents thousands of homes and businesses that now have access to reliable, high-speed internet built by their local cooperative. And we’re just getting started!
“I’ll always be a lifelong customer of Cumberland Connect,” says Dana. Our goal isn’t just to connect homes, but to build lasting relationships with the members we serve. We sincerely thank all of our subscribers for trusting us as your internet service provider. If you’re curious about Cumberland Connect, you can view service availability on our Status Map.
