Status Map

Enter your address to see available services, or click on the map.

Cumberland Connect Services Available:
Sign Up Today!

Coming Soon:
Fiber construction and testing being completed!

Phase 5 Area:
Service Availability Projected in 2024

Ineligible Area:
CCFiber Services Not Available

Note: Map is approximate and subject to change. If you are an existing, eligible CEMC member and have registered for email updates, you will receive an email notifying you when services are available in your area, and you’re eligible to sign up!

Our Status Map is powered by Google. If you searched your address above and the result is an inaccurate location pin drop, please call us at (800) 987-2362 and we are happy to assist you further.

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Construction

Wondering what to expect during construction of our fiber network? We’re here to keep you in the know throughout the entire process!

We’re building our 100% fiber network from the ground up to bring some of the best internet speeds in the nation to our members’ homes and businesses, using the fastest delivery method currently available. We are committed to keeping our members in the know about the process. Check out below for more information on the construction process.

Prior to your zone opening, several steps (involving several different crews) will be completed.

1

UNDERGROUND UTILITIES

When electrical pathways are underground, crews will bore in order to connect our pipes from one point to another. Boring allows us to complete our construction with minimal disruption to your neighborhood by going underneath driveways, sidewalks, and fences. We want our members to have the best experience possible during and beyond our construction, so our crews take every possible precaution and proactive measure to ensure minimal disruptions on your property, such as calling 811 to locate any utility lines on your property.

2

OVERHEAD UTILITIES

Overhead mainline fiber construction is a two step process. First, the strand cable is installed and will serve as a backbone for the fiber lines. Next, crews will lash (wrap) fiber onto the previously installed strand cable. The fiber is accessed from a tap which is placed on poles by crews. A tap can be thought of as a transformer, feeding the fiber to your home from the mainline. The tap serves as housing and protection for the branches of fiber. These tap are easily accessible for splicing crews once the time comes to drop/pull fiber to your home or business.

3

SPLICING

After mainline construction crews have installed fiber and pedestals, the next step is for our splicing crews to come in. Splicing is a very important step because it plays a large role in determining the quality of the light that travels throughout the fiber network. Proper splicing is key to a successful connection (uninterrupted light traveling throughout the network) being delivered to your home or business.

4

CLEAN UP

Once our crews complete the underground construction in your area, we will ensure that your property is returned to its original condition. We do so by filling in any digging areas and laying grass seed over these affected areas. If you have any questions or concerns regarding your property during or after our construction, please contact us directly by email.

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