Seasonal Hold Plan

Have a seasonal business? Going on a long vacation?

With the Cumberland Connect Seasonal Hold Program, your CCFiber services can be ready and waiting for you when you return — and save you money while you’re away!

Our goal is to offer simple, convenient services for our members — to fit every lifestyle, especially yours.

Call to Enroll Today

Whether you’re heading to a warmer climate or need to pause your business’ services during off-season, our Seasonal Hold Program is a convenient option that allows you to put your CCFiber services on hold and easily reactivate them when you return.

Save Money

Put your Internet, Phone & Streaming services on hold for a low monthly fee, without cancelling services, and save money while you’re away.

Simple & Convenient

Hold on to your equipment and schedule your reconnect when it’s convenient for you. This eliminates the hassle of disconnecting and reconnecting services at your home or seasonal business.

Flexible Options

Press pause on your CCFiber services and choose the right amount of hold time to fit your needs. Up to two seasonal holds available per calendar year.

Seamless Process

Keep your phone number and existing static IP address, so you can pick up where you left off when you’re ready to reactivate your services.

**Whether you’re going just down the road or across the globe, we’ll be here for you when you return.**

Who might benefit from our Seasonal Hold Plan?

The Seasonal Hold Program is available to all existing Cumberland Connect residential and business subscribers whose accounts are in good standing.

Seasonal businesses such as marinas, cabins, and pools
Long-term and short-term travelers
Military Deployment
Customers experiencing financial difficulties
Property-owners who own or rent out multiple properties
Retirees
Personal reasons like a hospital stay or simply wanting to take break from the digital world

Ready to Enroll?

It’s easy. Just call (800) 987-2362 or stop by your local CEMC office during business hours.

Monday-Friday, 7:30am-4:00pm

Call Today

Frequently Asked Questions

What to know about Seasonal Hold

The SHP allows customers to put Cumberland Connect services on hold, at a reduced monthly rate, without canceling service.

Retirees

Military Deployment

Customers with multiple homes

Property-owners who rent out multiple properties

Customers experiencing financial difficulties

Long-term and short-term travelers

Seasonal businesses such as marinas, cabins, pools, etc

Personal reasons, such as a hospital stay or simply wanting to take break from the digital world

Wi-Fi Connected – Will not work if Internet service is placed on hold.

Phone Connected – Will not work if Phone or Internet service is placed on hold.

Yes, if you subscribe to an Internet plan that includes a static IP, you will have the same static IP address when you reactivate service.

No, but the member is responsible for the security of all CCFiber equipment per Terms and Conditions. A copy of Cumberland’s Terms and Conditions can be found at https://cumberlandconnect.org/legal/terms-of-service/

Enrolling in the Seasonal Hold Plan allows you to put your services on hold and save money while you’re away. You will get to keep your existing phone number and your Cumberland Connect Internet and Phone equipment so that you can easily, and quickly, reactivate your services when you return.

Member accounts must be in good standing.

Members must enroll in paperless billing.

Members must set automatic payments for the account when enrolling in the Seasonal Hold plan.

Members must remain in seasonal hold status for a minimum of 30 days.

Enrollment Details

Yes, the Seasonal Hold Program is available to existing Cumberland Connect residential and business members whose accounts are in good standing.

Seasonal Hold is available for Internet and Phone services.

There is no restriction to the number of months that you can place your services on hold. However, members may only have two seasonal holds per calendar year.

Members can place Internet and Phone plans on hold. Note: if the member is placing Internet on hold, Phone must also be placed on hold.

Yes, you will be required to sign a Seasonal Hold Enrollment Agreement.

No, but the member does agree to pay $5.00 per month for each service placed on a seasonal hold and will be effective the billing cycle following submission of the Seasonal Hold Agreement. The $5 monthly seasonal hold fee does not include taxes, fees, and surcharges.

Yes, you can set up the reconnect order at time of enrollment, but it is not required.

Billing/Rate/Charges

No, autopay and paperless billing will remain in effect after account reactivation.

Customers are required to enroll in autopay and paperless billing while enrolled in the Seasonal Hold Plan.

No, the $5 monthly fee for each service placed on seasonal hold does not include taxes, fees, and surcharges.

SIP/PRI Trunk Plans are not eligible for enrollment in the Seasonal Hold program.

The monthly charge enroll in Seasonal Hold plan is $5.00/month for each service put on hold for both business and residential (does not include taxes and fees).

Subscribers who choose to put their phone service on hold will be charged $5.00/per month per phone number.

When you want to reactivate your service

Reactivation must be done during regular business hours (Monday-Friday, 7:30am-4:30pm)

o Reactivate your services by calling (800) 987-2362

o Visit your local CEMC/Cumberland Connect Office

No, there is no additional charge to reactivate service unless the service is reactivated within the first 30-day seasonal hold enrollment period. If reactivated before the 30-day seasonal hold enrollment period, the member will be billed for the entire 30-day billing cycle.

Phone Services Details

Yes, if they are all listed under one account.

No, a recorded message will alert caller that the number is not in service.

Yes, 911 and 611 services will be available during the Seasonal Hold.