Seasonal Hold Plan

• Yes, the Seasonal Hold Program is available to existing Cumberland Connect residential and business members whose accounts are in good standing.

• Seasonal Hold is available for Internet, Phone, and Video services

There is no restriction to the number of months that you can place your services on hold. However, members may only have two seasonal holds per calendar year.

• Members can place Internet, Voice, and Video plans on hold. Note: if the member is placing Internet on hold, Voice and Video must also be placed on hold.

•  Yes, you will be required to sign a Seasonal Hold Enrollment Agreement.

• No, but the member does agree to pay $5.00 per month for each service placed on a seasonal hold and will be effective the billing cycle following submission of the Seasonal Hold Agreement. The $5 monthly seasonal hold fee does not include taxes, fees, and surcharges.

• Yes, you can set up the reconnect order at time of enrollment, but it is not required.