Peace of Mind

Get Ultimate Peace of Mind & Protect What Matters Most

Ready to Enroll?
It’s easy! Call (800) 987-2362 or log into SmartHub anytime to enroll.
Call Today to Enroll
Log Into SmartHub

For existing subscribers – In SmartHub, click My Services > Modify/Add Services > Continue to Plan Options. Then on the Select Your Internet Options screen, you would click Add in the Peace of Mind Package under Internet Add-on.

True stories from our subscribers inspired us to create a package to provide you with true peace of mind.

Our members deserve the very best, and that means having the peace of mind that their network is safe, secure, and optimized for their needs. The Peace of Mind package adds the benefits of ExperienceIQ and ProtectIQ to the standard CCFiber SmartIQ app features. 

With the Peace of Mind package, you can enjoy extended control over your network with enhanced content restrictions, parental controls, prioritization, and network usage data — as well as an extra layer of protection to all devices connected to your network.

Download the CCFiber SmartIQ App

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Now that you will have access to CCFiber Internet in your home or business, we want you to have access to the tools you need to get the most out of your new fiber connection!

True stories from our subscribers inspired us to create our Peace of Mind Package. One member shared his experience about how his children would wake up late at night so they could play video games and get online. To keep them from using the Internet past their bedtime, he would unplug his router every night and keep it at his bedside while he slept — so his children couldn’t have any Internet access until he plugged it back in the next morning.

Stories like this one are what inspired us to build a new feature package that provides enhanced parental controls and content restrictions — so parents can encourage healthy Internet usage habits without bringing their router to bed every night. Read below to find out more about how the Peace of Mind Package can benefit you and your family.

Protect What Matters Most In Your World

Set the rules. We’ll enforce them.

Manage every device on your home Wi-Fi with ExperienceIQ.

ExperienceIQ is a service that protects children or grandchildren from harmful or inappropriate content, limits screen time on devices or applications, and displays online usage through enhanced parental controls. It also enables you to prioritize types of traffic or devices on your network.

Customize your connected devices with ExperienceIQ

Usage

Compare time online today, last week, or in the month while viewing the total time spent online per category, app, or website.

Time Limits

Limit time for individual apps, sites, or categories. You can set limits by day, category of content, or for individual apps and sites.

Notifications

Receive push notifications for various events, like time limits or when a new device connects to your network.

Schedules

Set schedules for dinnertime, bedtime, or school time. Schedules shut-off Internet access for every device assigned to a profile.

Filter

Block entire content categories, apps, and websites.

Pause

Pause the Internet for an individual family member, device, or the whole house with the tap of a button.

Safe Search

Defaults Google and YouTube searches to remove inappropriate and explicit content from their search results.

My Priorities

Prioritize the devices and activities on your Wi-Fi to ensure you are getting the best performance for what matters most.

How will ExperienceIQ benefit my family?

ExperienceIQ allows you to provide a safer Internet experience based on what YOU feel is appropriate. You can now block entire categories of content (like explicit content or violence).

It is very easy for kids to get lost in online games or social applications. Now, you can easily set time limits for specific users to create healthier routines and enforce boundaries.

YouTube has great content for your kids, but it also has lots of content you likely don’t think is appropriate. YouTube Restriction keeps your kids safer by blocking specific videos and blocking comments displayed under videos.

With in-depth usage data provided by ExperienceIQ, you can get insight into how your children are using their technology and create healthy boundaries.

With more devices connected in our homes every day, conflicts can occur. ExperienceIQ allows you to prioritize application groups (like work apps during the day, and streaming apps in the evening) or devices (like your work laptop) to make sure your most important devices have dedicated bandwidth.

ExperienceIQ allows you to prioritize specific devices and certain types of traffic. You can set a priority for your work laptop to make sure you always have the bandwidth you need for video conferences. For gamers and streamers, it’s easy to set a priority and make sure your traffic is prioritized — so that you can put an end to the bandwidth battles once and for all.

No. To utilize the features of ExperienceIQ and ProtectIQ, you must use the GigaSpire router we provide with our service.

“We trust our kids to do the right thing on the Internet, but didn’t have a way to monitor activity across the whole house or enforce rules if that trust was broken. With ExperienceIQ, we can now see where our kids are spending their online time and make sure they are safe by restricting inappropriate content for their age. And if one of the kids tries to get away with sneaking out of bed to play one more round of a game, we’ve got the enforcement hammer to bring down now.” — Mike, Network Operations

Stay Protected While You’re Connected

If it’s connected, It’s protected.

Secure all devices on your home Wi-Fi with ProtectIQ network security.

ProtectIQ is a watch guard for your home Wi-Fi – actively detecting and blocking malicious websites, viruses, advanced threats, and more at the network level – with no hardware or software to manage.

Protection Means Peace of Mind

ProtectIQ is an extra line of defense for your network that works together with traditional antivirus software. Traditional anti-virus protects only at the device level and doesn’t usually cover all your Internet connected devices like video cameras, Smart TVs, home automation systems, video doorbells, or any other “smart” devices in your home. Because ProtectIQ works at the network level in your home, it has complete visibility into all malicious traffic trying to make its way in, out, and across your network regardless of the device.

While ProtectIQ adds an extra layer of security to your Wi-Fi network, ProtectIQ is not a substitute for antivirus software, and our team recommends keeping anti-virus software as an add-on to ProtectIQ as it can help clean up any systems that are infected.

Real-Time Protection

ProtectIQ proactively monitors network traffic coming into your home, automatically blocking anything that looks suspicious.

Notifications

Get alerts when a security event occurs.

Frequent Updates

The ProtectIQ threat database updates twice a week to keep you protected from the latest threats.

Covers All Connected Devices

Laptop, desktop, phone/tablet, gaming system, video doorbell, thermostat, cameras, and more.

Your Internet Guardian

ProtectIQ can detect and terminate threats before they get the chance to infiltrate your network or devices.

Built-In

No additional hardware needed — ProtectIQ works directly with your state-of-the-art GigaSpire router.

What is ProtectIQ doing to keep my network safe?

Hackers continue to get more sophisticated, finding new ways to gain access and create havoc in our networks. ProtectIQ is a solution that helps protect all of the connected devices on your network.

Virus protection solutions (like Norton or McAfee) don’t protect everything. They might protect a laptop or desktop, but there is no protection provided for your smart home devices. You can’t install virus protection on a Nest Thermostat or Ring Doorbell, but ProtectIQ can stop intrusions before they ever infiltrate your network.

ProtectIQ’s threat database updates twice a week, automatically protecting you from a growing list of known threats, for every connected device in your home. You’ll get more security and peace of mind — with no manual update required.

Devices like Amazon Echo, Nest, security cameras, and even our phones are constantly pushing data back to the Cloud. Hackers are constantly looking to steal this information, but with Intrusion Prevention Settings, you can rest assured that ProtectIQ is constantly monitoring the traffic in your network to block intrusions and threats.

Note: To utilize the features of ProtectIQ, you must use the GigaSpire router we provide with our service.

No-Charge Service Visits Included

No-Charge Service Visits Provide Complete Peace of Mind

Members enrolled in our Peace of Mind Package will receive 6 free service visits per calendar year — a $480 value! With the Peace of Mind Package, you won’t have to worry about the additional cost of a service visit in case of an unforeseen issue. 


Now that’s Peace of Mind…

Ready to Enroll?
It’s easy! Call (800) 987-2362 or log into SmartHub anytime to enroll.

– Or stop by your local CEMC office during business hours (Monday-Friday, 7:30am-4:30pm)

Call Today to Enroll
Log Into SmartHub

For existing subscribers – In SmartHub, click My Services > Modify/Add Services > Continue to Plan Options. Then on the Select Your Internet Options screen, you would click Add in the Peace of Mind Package under Internet Add-on.

Peace of Mind Package FAQ

In order to have access to the enhanced features included in the Peace of Mind Package, members must have our GigaSpire router that is included with our Internet packages and install the CCFiber SmartIQ app.

The CCFiber SmartIQ app is available to download for free. All CCFiber subscribers have access to the app and its basic features.

The Peace of Mind Package costs $10 per month, and gives members access to the enhanced features provided by ExperienceIQ and ProtectIQ. Members who enroll will also have access to 6 free service visits per calendar year — a $480 value that provides the ultimate peace of mind.

Enrolling is as simple as giving us a call at (800) 987-2362 or logging into SmartHub to enroll anytime. You can also visit your local CEMC office during business hours, Monday-Friday, 7:30am-4:30pm. After you enroll, your enhanced ExperienceIQ and ProtectIQ features will be activated within 1 business day.

Download for mobile on Android: Click here
Download for mobile on iOS: Click here

Click here to view the Quick Start User Guide
Click here to view the CCFiber SmartIQ User Guide

Download the CCFiber SmartIQ App

Download for iOS
Download for Android
Have questions or ready to enroll? 
Call (800) 987-2362 or log into SmartHub anytime to enroll —
or visit any local CEMC office during business hours

Monday-Friday 7:30am-4:00pm

Connecting you to your best life

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