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Lifeline Assistance

What is Lifeline?

Lifeline is a federal program that provides qualified Cumberland Connect subscribers a discount on monthly telephone or Internet services. These discounts will help ensure that low-income households can have access to Internet & Phone services that connect them to jobs, family, education, and emergency services.

The Lifeline Discount

Through the Lifeline program, qualifying customers can receive a $9.25 monthly discount on Internet service or combined Internet and telephone service; or a $5.25 monthly discount on telephone-only service.

Eligible subscribers can receive one Lifeline discount on a qualifying service (phone or Internet, but not both) per household, not per person, and a household can get a Lifeline discount from only one provider.

Lifeline Discount Chart

The Lifeline discount is non-transferable and is limited to one discount per household. If someone at your address already receives lifeline but you are part of separate households (e.g., roommates with separate finances) you may still qualify for Lifeline. Complete the Household Worksheet or Household Worksheet – Spanish to determine if there is more than one household at your address.

Do I Qualify?

You may qualify for Lifeline if you use any of these federal assistance programs:

  • • Supplemental Nutrition Assistance Program (SNAP)
  • • Medicaid
  • • Supplemental Security Income (SSI)
  • • Federal Public Housing Assistance
  • • Veterans Pension and Survivors Benefit

You may also qualify for Lifeline if your income is 135% or less than the federal poverty guidelines.

You will need to show proof of participation in one of the qualifying programs or proof of income when applying for Lifeline.

How Do I Enroll?

To see if you qualify and enroll in the Lifeline program, visit the Lifeline National Verifier by clicking here. You can learn more about the Lifeline program at

You can also view helpful videos about the Lifeline benefit and how to apply by visiting

Please note: After you register with the National Verifier, please call us at (800) 987-2362 to let us know that you have registered. Cumberland Connect is not automatically notified of your registration and you must inform us after registering with the National Verifier before you can receive the Lifeline discount.

For more information about the Lifeline Program for Kentucky residents, click here.

Have questions?  

Call (800) 987-2362 or email our team at —
or visit any local CEMC office during business h

Monday-Friday 7:30am-4:00pm

Connecting you to your best life