What to Expect After You Sign Up For Cumberland Connect
Thank you for choosing Cumberland Connect! Our team is grateful for this opportunity to serve you and we can’t wait to get you connected.
Here is what you can expect:
Now that you’ve signed up, our crews will work to connect our fiber lines to the outside of your home or business. To get you connected as quickly as possible, we may put a temporary fiber cable on the ground in your yard. This cable is black and has an orange ribbon tied around it. We will come back to bury the cable within seven business days. Sometimes, weather or other things can make it take a little longer.
When we arrive at your home, we will knock on your door or ring your doorbell to let you know we are working on your property. Even if you are not there, we will move forward with installing the fiber line to your home. You do not need to be present when our crews connect the fiber line to the outside of your home.
To make this process as smooth as possible, we’ll need your help identifying any unforeseen issues that could prevent us from completing the job. If any of these apply to your property, please notify us right away by emailing [email protected] so that we can better coordinate our visit:
• Private utility lines (this includes any kind of electric, water, sewer, etc., that you may have buried on your property)
• Buried landscape lighting
• Invisible pet fencing
• Sprinkler and/or irrigation systems
• Locked gates or fencing that would prevent access to your property
We bring fiber directly to your door.
Our crews will create a connection from our main fiber line directly to your home or business. This ensures that you will have a direct, reliable fiber connection. A temporary drop, if needed, helps ensure we can get your internet service up and running quickly – without having to wait for the fiber line to be permanently buried.
By locating buried private non-utility lines on your property before our crews arrive (including anything past your meter), you can help us avoid accidents on your property during fiber construction and during later drops. Non-utility lines can be marked using yard flags, spray painting approximate lines around the area on your lawn, or by speaking directly with our crew foreman on-site.
Examples of private non-utility lines:
• Drainage pipes
• Buried electric fences
• Buried landscape lighting
• Invisible pet fences
• Sprinkler and/or irrigation systems
• Propane lines
• Private water, electric, and/or natural gas lines run past the meter. Utility companies typically locate their side of the lines, but these locates may not include additional lines run throughout your property.
• Future backyard projects and renovations. If you plan on completing a project on your property in the coming months or even years, let us know and we can run our lines around the projected project area.
