Here are the current discounts, promotions, and bundle options available with Cumberland Connect internet service. Full terms for each offer are included below.
First Month Free: How it Works
Every new Cumberland Connect internet account gets its first month of internet service free, including any add-on services you choose when you sign up. The offer applies whether you’re signing up for the first time, adding service to a new location, or coming back after canceling. Business accounts also qualify on our Small Business and Business 350 Mbps and Gig plans.
First-Month Free:
Residential and business (Small Business/Business 350mbps & Gig plans only) internet subscribers will receive a one-time bill credit for their first month of service along with any add-on services at the time of sign-up.
In order to qualify for the bill credit, the subscriber must:
- be a new residential or new business (Small Business/Business 350mbps & Gig plans only) account.
3-Month Satisfaction Guarantee
If you’re a first-time Cumberland Connect subscriber who signed up after November 1, 2026, and our service isn’t the right fit, you can cancel within your first three months and request a one-time refund of the internet charges you paid. To qualify, your account needs to be in good standing, you’ll need to return your equipment, and you must still be the CEMC electric account holder at the address where service was installed. You can request your refund by phone, through the SmartHub app, by email, in writing, or at any of our offices. Requests must be received before your fourth month of billing begins.
New Subscriber Three-Month Satisfaction Guarantee:
New residential and business (Small Business/Business 350mbps & Gig plans only) subscribers who sign up after November 1, 2026 and who voluntarily cancel their internet account within three months of activation and whose account is in good standing may request a one-time refund of internet charges (including add-on services, but excluding any applicable installation charges) paid.
In order to qualify for the refund, the subscriber must:
- Not have previously had an account with Cumberland Connect prior to the account being canceled
- cancel their internet account;
- submit a refund request within three (3) months of the service activation date
- the refund request may be requested via phone, smart hub app, in writing, email, or in office;
- the refund request must be received before the fourth month of billing starts;
- remain the electric account holder at the original service address; and
- return all equipment free of material damage beyond normal wear and tear according to Section 2.5 of the Terms & Conditions. Cumberland Connect may deduct the replacement cost of any unreturned or damaged equipment from the refund amount.
Home Phone Bundle
Add Home Phone service to any Cumberland Connect internet plan for $25 per month, plus taxes and fees. Standalone Home Phone is $50 per month (before taxes and fees), so bundling cuts the price in half. Home Phone service is not included in the First Month Free offer or the 3-Month Satisfaction Guarantee.
