Help Center


Your resource for downloadable guides and information.

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Reach our Technical Support Team

Call us 24/7 at (800) 987-2362 & select Option 2

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Internet Troubleshooting

Helpful Videos

CCFiber Internet Service

Helpful Videos from Gerry Dee

Take a look at the videos below for walkthroughs on how to set up your system, your Wi-Fi, the CCFiber SmartIQ app, and connect wired devices — with the help of our friend, comedian Gerry Dee!

GigaSpire u6 Version

GigaSpire u4 Version

CCFiber SmartIQ App

Take your CCFiber experience to the next level with our CCFiber SmartIQ App

 Set Up Guest Networks, Parental Controls, Run Speed Tests & More

Download for Free on Android and iOS by searching "CCFiber SmartIQ"

Connect with Cumberland Connect on social media

Click here to check Cumberland Connect fiber service availability.
Check Availability to register for updates & get notified via email when CCFiber is available in your area!
Members in eligible zones can sign up online > Log in to SmartHub > then click “My Services” to get started.
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