General
You can check fiber service availability by searching any address on our status map.
Cumberland Connect must operate within Cumberland Electric Membership Corporation’s service territory. Members who are served electrically by CEMC are eligible to subscribe to Cumberland Connect’s broadband services, with the exception of a small group of members in Sumner County who are located within NCTC (a telephone cooperative) territory. Any existing CEMC member that falls within North Central Telephone Cooperative’s service territory is unable, by law, to receive our broadband services per the Broadband Accessibility Act (April 2017).
Call, chat, email, or come see us. We’re here for you!
For customer service and billing, call (800) 987-2362
For 24/7/365 Technical Support, call (800) 987-2362 (select option 2)
For questions or concerns about fiber construction in your area, email [email protected]
Can’t find an answer you’re looking for? Email us at [email protected]
CCFiber Services
Broadband refers to high-speed internet access that allows data to be transmitted quickly over various technologies, including fiber, cable, DSL, and satellite. Not all broadband is created equal! At Cumberland Connect, we provide fiber-optic broadband with speeds of 1 Gigabit per second and beyond—including symmetrical upload and download speeds for the best online experience.
Fiber internet is the fastest broadband technology available today. It transmits data using light that travels through glass fiber-optic cables—and nothing moves faster than the speed of light! That’s why fiber offers the fastest, most reliable, and future-proof internet connection. At Cumberland Connect, we deliver 100% fiber all the way to your home, ensuring top-tier performance for internet and phone services.
For more information on our packages and pricing, check out our residential fiber services page. Cumberland Connect also offers customized fiber solutions for businesses of all sizes. Contact our Business Development Team for a customized quote by emailing [email protected].
Absolutely not! Cumberland Connect internet plans have no data caps, so you can use your internet as much as you wish. We will never cap your data usage or throttle your speeds like some carriers do.
As a residential subscriber, we will not ask you to sign a contract. We don’t believe in long-term residential contracts or cancellation fees. We believe in the network and member experience that we have built for our members so much that we know you’ll want to stay with Cumberland Connect. You can pay month-to-month and can cancel any time. If you are a business member, please contact Cumberland Connect for your customized solution.
No, Cumberland Connect’s fiber internet does not run through the electric lines. While our fiber network is built alongside Cumberland Electric Membership Corporation’s infrastructure, it operates separately from the electric grid. Our fiber-optic cables are installed on the same poles or underground pathways as power lines, but they transmit data using light, not electricity. This ensures a fast, reliable, and interference-free connection all the way to your home!
Yes! The Seasonal Hold Plan allows members to put their Cumberland Connect services on hold, at a reduced monthly rate, without canceling service.
Learn more about our Seasonal Hold Plan, who qualifies, and how to enroll by clicking here.
Fiber Construction
You can also learn more about what to expect after signing up for service by clicking here.
Once you sign up for Cumberland Connect, we have a couple of additional steps to perform:
- Connecting our fiber lines to the outside of your home
- In-home internet installation
Our timelines can vary due to factors such as weather, but we aim to have your internet service up and running within 7 business days after you initially sign up.
In some cases, it may be necessary for us to lay a temporary fiber cable in your yard in order to get you connected as quickly as possible. This cable is black and has an orange ribbon tied around it. We will come back to bury the cable within seven business days barring any delays from weather or other factors.
Once the connection between our mainline fiber and your home is complete, our team will perform your in-home installation
You can learn more about how we connect your home to our fiber lines by clicking here.
You can learn more about how you can prepare for your in-home installation by clicking here.
Yes – no matter how far your home is located from the road, Cumberland Connect will bring our services to all eligible CEMC members.
For internet service, Cumberland Connect just needs a pathway to pull either Ethernet (Cat5e or 6) or micro-fiber from a location near your meter base to an interior space where we can place our router.
We complete new fiber construction using a three-phase process. To learn more about our construction, click here.
If you have any questions, concerns, or experience any issues with any stage of our fiber construction, please email [email protected] and we will reach out to you directly.
For questions or concerns related to our services, the installation process, or anything else, please email our team at [email protected].
CCFiber Subscribers
We are proud to offer our members and CCFiber subscribers local customer service and 24/7 Technical Support. We are available to help you, no matter the issue, by calling one number: (800) 987-2362.
SmartHub
The SmartHub app is a great tool available to our members that provides you with account management access wherever you are. Now, you don’t have to call or head into your local office for many account services. With SmartHub, you have access to helpful features, right from your computer or mobile device:
• View your account usage and billing for both Electric and Fiber services
• Make payments and modify payment methods
• Report potential service issues or outages for both Electric and Fiber services
• Receive news and bulletins from CEMC and Cumberland Connect
…and more!
Download for mobile on Android: Click here
Download for mobile on iOS: Click here
CCFiber SmartIQ
Now that you have access to fiber Internet in your home or business, we want you to have the tools you need to get the most out of it! The CCFiber Smart IQ app gives you more control over your CCFiber network. CCFiber SmartIQ is a simple, intuitive, and easy-to-use app that gives you access to many great features:
• Manage devices connected to your network
• Set up Parental Controls
• Create a Guest WiFi Network
• Run connection speed tests
…and more!
Download for mobile on Android: Click here
Download for mobile on iOS: Click here
Click here to view the Quick Start User Guide
Click here to view the CCFiber SmartIQ User Guide
Help Center
Our Help Center is your resource for downloadable guides and information about your CCFiber services.
Our members deserve the very best, and that means having the peace of mind that their network is safe, secure, and optimized for their needs. The Peace of Mind package adds the benefits of ExperienceIQ and ProtectIQ to the standard CCFiber SmartIQ app features.
When you enroll in the Peace of Mind Package, you’ will have access to expanded features and benefits to your Wi-Fi network, such as:
- • Enhanced Parental Controls & Time Limits
- • Content & App Restrictions
- • In-Depth Network Usage Data
- • Network Traffic & Device Prioritization
- • Upgraded Network Security
… and more!
Click here to learn more about how the Peace of Mind package can benefit you.
We’re here for you with support for all things CCFiber! We proudly offer our CCFiber subscribers 24/7 Technical Support:
Live Chat with a Technical Support Representative on our website (M-F, 7:30am-11:00pm)
Call (800) 987-2362 and Select Option 2 (Any time day or night – 24/7)
Take advantage of Cumberland Connect’s FREE referral program!
Refer your friends & you will each earn a $10 CCFiber bill credit — & with no limit on the amount of credits you can earn, you can get FREE Internet if you refer enough people each month. It’s a win-win!
How It Works
Step 1: Get your referral code. Your unique referral code will be printed on your monthly Cumberland Connect bill.
Step 2: Share your code. Share your code with everyone through email, text, on social media, shout it from the rooftops, or rent a plane and write it in the sky – any way you like!
You can also stop by your local CEMC/Cumberland Connect office to grab a stack of referral cards. Simply write your name and referral code on your cards and hand them out!
» Be sure to remind your friends to provide your referral code at the time they sign up for CCFiber — They can give your code to our Customer Service Representative who is setting up their order OR they can enter it on the “Additional Questions” screen when they sign up online through SmartHub. It’s that easy!
Step 3: Earn CCFiber bill credits. For each person who signs up for Cumberland Connect using your referral code, you will receive a one-time $10 credit on your next CCFiber bill after your friend’s installation is completed – and your friend will receive a $10 credit on their first CCFiber bill, too.
Step 4: Repeat. Repeat. Repeat. It’s a Win-Win!
Click here to learn more about our Referral Program.
1. I received a notification from Cumberland Connect regarding potential copyright infringement. What should I do? If you received an email from Cumberland Connect LLC about copyright infringement, that means that a copyright infringement notice was sent to Cumberland Connect from a copyright holder or its agent associating your account and identifying activity that potentially infringes on copyright protected material. Notices are sent when a rights holder believes copyrighted material has been illegally downloaded from and/or uploaded to the Internet. The letter Cumberland Connect forwarded to you provides information about the infringement allegation Cumberland Connect received from the copyright holder. Receiving such a Notice does not indicate that you are being personally accused of a crime, but rather that you are being alerted to potentially illegal activity that was detected over your Internet access connection. Upon receiving notice that your account might be used to engage in copyright infringement, you should investigate the issue to ensure that your account is secure and that no one with access to your network is infringing any copyright protected materials.
2. How do I resolve this? Determine whether someone with access to your internet subscription has downloaded a copyrighted work without permission. If so, search for the copyrighted work on computers that have access to your internet account and remove any copies of that work that you may find.
3. How do I know when the alleged infringement occurred? The letter you received from Cumberland Connect reflects the date on which the copyright holder claims to have detected a copyrighted file being publicly accessed through your Internet access account.
4. I don’t recognize the alleged infringing material. How do I know what it is? It is most likely that the file identified in the letter you received relates to a song, TV show, or movie— although it could also relate to any other type of copyrighted material. To determine the nature of the material you have been accused of potentially infringing, search for the title of the material listed in the letter that we sent to you using a search engine.
5. How do I locate the material on my computer? If you are using Microsoft Windows, click on the Start button located at the bottom left-hand side of your screen. A window will pop up with a search bar at the bottom to “Search programs and files.” You can search by the exact file name or with key words. You’ll want to look on your hard drive for this file. Once your computer locates the file or files associated with your search term, it will list possible matches. You must determine which file corresponds to the one listed in the letter you received.
6. What is Cumberland Connect’s role in this process? Cumberland Connect is obligated under federal law to adopt, reasonably implement and inform Internet access subscribers of, a policy that provides for the termination in appropriate circumstances of Internet access subscribers who repeatedly violate the copyright laws. Cumberland Connect receives Notices from copyright holders or their agents who believe copyrighted material has been illegally downloaded from and/or uploaded to the Internet. Upon receipt, Cumberland Connect informs its subscriber of the alleged infringement. At all times, it is the subscriber’s responsibility to ensure that their account is not being used to conduct infringing activity.
7. Has Cumberland Connect invaded my privacy? No. Cumberland Connect respects the privacy of its subscribers. Cumberland Connect does not scan subscribers’ computers or otherwise invade the privacy of its subscribers. Unless required by law, Cumberland Connect will not provide your personal information to any copyright holder or its agents.
8. How was my information identified? Copyright holders or their agents identify potentially infringing activity by monitoring public internet traffic. Most often, copyright holders identify this activity by monitoring popular file-sharing networks or public Internet sites to which your computer may have connected. Peer-to-peer file-sharing programs require that you share files (allow others to download from you) even as you are downloading from others using the network. By using a file-sharing program, you are potentially allowing strangers to download files from your computer. File-sharing programs are not illegal by themselves—but can be used to upload or download copyrighted materials. Sharing copyrighted materials without the permission of the copyright owner is illegal.
9. Does this Notice mean I am being sued? The letter you received from Cumberland Connect is not an indication that a lawsuit will be initiated against you. Cumberland Connect received a Notice alleging copyright infringement that was associated with your IP address from a copyright holder or its agent. Cumberland Connect sent you a letter to provide you with notice of that alleged infringement so that you may take steps to investigate and, if necessary, remedy the alleged activity.
10. I legitimately purchased the material alleged as infringing. Why did I receive a Notice? If you received a letter from Cumberland Connect regarding potential infringement for material that you legitimately purchased, it is possible that a file-sharing application on your computer scanned your hard drive and made available music, software or movie files. You should understand that even unintentionally making these files available can constitute a violation of the copyright holders’ rights. For this reason, you should take steps to disable any software that might result in infringing activity. Uninstalling the file-sharing application is the best way to stop your files from being made available to others on the Internet. A few popular file-sharing programs you may find on your system are eDonkey2000, eMule, Limewire, BearShare, FastTrack, Overnet, WinMX, Ares, DC++, Shareaza, Soulseek, KaZaA, Morpheus, Gnutella, and BitTorrent clients such as Azureus, BitTornado, BT++, BitComet, Vuze, Torrent, and BitLord. Because you are ultimately responsible for all activity associated with your Cumberland Connect account, you should take the following steps to ensure your internet account is not being used to commit copyright infringement:
A. Secure your home network with a password so that strangers cannot connect and use your internet subscription. If you need assistance in doing this, contact Cumberland Connect’s Technical Support staff at 800-987-2362.
B. Determine whether any computer in your home has file-sharing software installed on it and, if it does, uninstall that software.
C. Do not download files you know or suspect to be copyrighted material except from reputable sources, authorized for distribution by the copyright holders.
D. Cumberland Connect also provides advanced network filtering that can block many types file-sharing software as part of our Peace of Mind package. For more information on our Peace of Mind package, click here.
11. I subscribe to a peer-to-peer network in which I pay for permission to download certain materials. Why did I get a Notice? Despite any subscription you may have and pay for, sharing or downloading copyrighted material without permission is illegal. A subscription to a peer-to-peer network does not authorize you to download copyrighted material, including software programs, games, music, movies, TV shows, etc.
12. Will my Internet access be disconnected? Cumberland Connect is obligated under federal law to adopt and reasonably implement, and inform Internet access subscribers of, a policy that provides for the termination in appropriate circumstances of Internet access subscribers who are repeat copyright infringers. Cumberland Connect receives Notices from copyright holders or their agents who believe copyrighted material has been illegally downloaded from and/or uploaded to the Internet. If Cumberland Connect continues to receive notices from copyright owners indicating that a particular subscriber is using their internet account to commit copyright infringement, Cumberland Connect will take action—up to and including termination of your service—to ensure that its subscribers do not use Cumberland Connect’s services to commit copyright infringement. Cumberland Connect has procedures in place to track the copyright infringement notices it receives and to terminate subscribers who repeatedly violate the copyright laws
Click here to view and download Cumberland Connect’s Unreturned Equipment Costs.
In an effort to further improve our communication and elevate the experience of our subscribers, we are excited to introduce new text message alerts! You will be automatically opted in to receive text alerts from CEMC and Cumberland Connect that pertain to:
- General updates about Cumberland Connect
- Outage Communication
- Installation and service appointment reminders
- When your CCFiber service zone opens for sign-ups
- Upcoming events and announcements
To learn more about how to use text alerts, please visit www.CumberlandConnect.org
Billing
As a member and subscriber to Cumberland Connect fiber services, you will receive a Cumberland Connect bill separately from your CEMC bill. You can choose however, to pay at the same time, or choose a different payment date than your electric bill for your Cumberland Connect bill to be due.
No, Cumberland Connect is a broadband subsidiary of CEMC and will not have any effect on electric rates.
Click one of the links below to learn more about Lifeline assistance and how to apply.
